The Alexa app offers customers entry to Alexa on their cell units. You possibly can management Alexa-enabled units from the comfort of your own home or whilst you’re on the transfer.
Amazon Alexa app not opening or crashing
Nevertheless, numerous Amazon Alexa app customers are complaining of an issue as this system retains crashing or not opening (1,2,3,4,5).
The affected customers assert that they’re unable to make the most of the applying as a result of it retains crashing and they’re unable to get previous the loading display screen.
Based on sources, this drawback seems to have surfaced in the previous few days and completely impacts Amazon Alexa app customers on the Android platform.
This bug has infuriated many customers as they’ve built-in their complete good units ecosystem with the Amazon Alexa app and now they’re unable to make use of it.
@AmazonHelp the alexa app on android retains crashing… I ve uninstall, clear information, clear cashe…nonetheless crashing…i even open the app on totally different telephone and had similar situation
Yep, Alexa app on Android retains crahsing. Plainly that is an ongoing situation since I’ve seen submit from yesterday having the identical situation. Delete cache, unistall, reinstall, nada, nothig works. Amazon, that is an “throughout the board” situation. Present an answer, (or a proof not less than)
Some tried troubleshooting strategies like clearing information and cache, uninstalling and reinstalling the app, and restarting the telephone however nothing appears to work.
Fortunately, Amazon Assist has confirmed that builders are conscious of this situation and mentioned that they’re engaged on a repair. Nevertheless, no ETA was supplied.
A person has steered a possible manner that can assist you to entry the Amazon Alexa app once more. You possibly can test it out under.
1. Shut the app.
2. Clearing cache (settings, apps, alexa app, storage, clear cache/information) could also be wanted. Perhaps not?
3. Flip off web to your telephone (wi-fi and mobile).
4. Open app and log in (solely have to log in if you happen to cleared information in step 2).
5. On the House web page of the app, take away/ shut out all notifications, offers, and talent notifications (high proper 3-dots and faucet “take away”).
6. Shut the app and switch again in your web (wi-fi and mobile).
7. Open the app and all the pieces ought to work.
One other manner of getting round this situation appears to be to pressure stopping the Alexa app.
If the aforementioned workarounds helped repair the audio points, do tell us within the feedback down under. Additionally, we will probably be updating this house as soon as the issue is resolved so keep tuned for extra info.
Notice: We’ve got extra such tales in our devoted Amazon Part so make sure to comply with them as nicely.
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