First Direct app & web site down or not working? You are not alone

New updates are being added on the backside of this story…….

Authentic story (revealed on September 26, 2022) follows:

First Direct is a monetary establishment that acts as a division of HSBC Financial institution providing its companies all through the UK.

Via the establishment, you possibly can acquire basic monetary companies equivalent to accounts, credit, playing cards, loans and extra, all backed by HSBC Financial institution.

Nevertheless, at present many First Direct customers are unable to entry their accounts as a result of each the app and the web site are at present down or not working.

In keeping with a number of stories, there may be at present a large outage in First Direct servers that affects thousands and thousands of consumers.

Customers are unable to entry their accounts or execute any transaction both from the app or from the web site.

@firstdirect how lengthy are your on-line companies down for? switched accounts to you at present however can’t use your digital companies as a result of errors, solely method I can affirm the change succeeded is through my outdated financial institution’s app and an Open Banking connection… not vastly reassuring I’ll admit.
Source

@firstdirecthelp @firstdirect each on-line and Cellular app entry appears to be down in the mean time. Are you able to affirm, an dindicate when entry will likely be restored?
Source

Platforms equivalent to Companies Down additionally replicate the present outage on the servers of the banking establishment.

There may be nonetheless no official acknowledgment of the problem from the First Direct crew. We’ll replace this story because the scenario develops.

06:07 pm (IST): First Direct has acknowledged the problem with their app and web site and confirmed that the crew is working to resolve it. Nevertheless, there’s no ETA for the repair.

Good afternoon. I’m actually sorry, our On-line Banking and Cellular App are at present unavailable. Our IT crew are conscious and are working laborious behind the scenes, to get all the things working once more as quickly as doable. Thanks on your persistence while we get it sorted. – Chris (Source)

09:49 am (IST): First Direct help has confirmed that the current problem with their app and web site has now been resolved.

Hello there, our On-line Banking and Cellular App are actually obtainable once more. Thanks on your persistence, and we’re sorry for any inconvenience this will have triggered. – Faye (Source)

Featured picture: First Direct on Twitter

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